Cutomer Journey Mapping

A customer journey map typically includes several key elements and stages: 1. Persona Identification: Understanding the different types of customers (personas) and their needs, motivations, and pain points. 2. Touchpoints: Identifying all the points of interaction between the customer and the busin

Customer Experience CX is the way they perceive the brand. Each interaction they have about the product or service builds their perception of good or bad or average. In this digital age, your customers have tons of choices available before they select the product or service provider. With smartp

Customer Journey Mapping Customer journey mapping is the process of visualizing how every interaction happens between your business and the customer. your experience. There are 5 phases of any customer lifecycle: 1. Awareness 2. Consideration/Comparison 3. Conversion 4. Relationship Building 5. Ad

6 pillars of customer experience excellence In order to create a truly excellent customer experience, there are 6 key pillars that must be taken into account: The customer’s problems: What are the customer’s problems and how can you solve them? The customer’s needs and wants: What are the cus

How do you provide best customer experience? A customer experience (CX) is defined by interactions between a customer and an organization throughout their business relationship. Interaction can include awareness, comparison, purchase, service, and advocacy. Customers will always have an experienc