Digital Transformation is the only option going forward to survive and thrive in this age. You are not meeting your customers in persona due to restrictions and you don't want to be out of sight of your customers.
Here are top business drivers for Digital adoption:
Improving customer experience
Lowering the costs of operations
Adopt the new business models that work
Faster and better decision making process
Optimized operations
What is your ranking and which points come at the top?